Troubleshoot removing Sites from Smart Tools

This topic provides troubleshooting tips for the following Site removal issues:

Smart Tools rediscovers Site from Citrix Insight Services

Problem

After removing a Site from Smart Check, the Site re-appears on the XenApp and XenDesktop Sites page.

Solution

Smart Check auto-discovers and displays Sites that either have the Smart Tools Site Agent installed or that have Site information available in Citrix Insight Services. If the Site Agent is not installed on any Delivery Controllers in your Site, perform the following tasks:

  1. Log on to your Citrix Insight Services account and check to see if there is any Site data from Citrix Scout or Call Home. If there is, remove the Site data from your account.
  2. Return to Smart Check and refresh the XenApp and XenDesktop Sites page. The Site should no longer be displayed because there is no Site data available for Smart Check to access.

XenApp and XenDesktop Services Site cannot be removed from Smart Scale

Problem

After removing a XenApp and XenDesktop Service Site from Smart Scale using the Remove Site button, the Site re-appears on the XenApp and XenDesktop Sites page. 

Solution

Ordinarily, the Remove Site button in Smart Scale removes a Site from view on the XenApp and XenDesktop Sites page. However, with Sites that use the XenApp and XenDesktop Service, this effect is temporary and lasts only until the XenApp and XenDesktop Sites page is refreshed. By default, Smart Scale automatically discovers Sites that use the XenApp and XenDesktop Service. However, there is currently no way to turn off auto-discovery or prevent display of these Sites. 

Smart Tools still displays Site even though the Site Agent is no longer installed

Problem

After uninstalling the Smart Tools Site Agent, Smart Scale and Smart Check still display the Site on the XenApp and XenDesktop Sites page.

Solution

When uninstalling the Site Agent, the agent communicates with Smart Tools to unregister the Site so Smart Scale and Smart Check will no longer display it on the XenApp and XenDesktop Sites page. In some cases, the firewall protecting the Site can prevent this communication from occurring. So, even though the Site Agent is no longer present, Smart Scale and Smart Check still display the Site. 

If this happens, perform the following actions:

  1. From the XenApp and XenDesktop Sites page, select the Site you want to remove.
  2. Click Site Details > Remove Site.
  3. When prompted to confirm removal, click Remove.

The Site is removed from the XenApp and XenDesktop Sites page.

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